SHIPPING & RETURNS
Shipping Information
At Eleven Essence, each product is handmade to order with love and intention. Please allow 3–7 business days for processing before your order is shipped. This ensures that every item is crafted fresh, with care and attention to detail. Please be sure to correctly enter your address, including any unit, apartment, or suite numbers. Once your order has shipped, you will receive a confirmation email with tracking information.
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Shipping Time: 3-7 business days
Refund/Return Policy
Due to the handmade-to-order nature of our products and our commitment to maintaining the highest standards of freshness, purity, and hygiene, we do not accept returns or offer refunds. Each item is carefully crafted with intention, using high-quality, natural ingredients to ensure the best experience for our customers.
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We encourage you to read product descriptions and ingredient lists thoroughly before purchasing, and reach out with any questions prior to placing your order. If you receive a damaged item or there is an issue with your order, please contact us within 3 days of delivery so we can make it right.
Handmade to Order
Each wellness & body care product is handmade to order in small batches at home to preserve quality. Crafted with intention and care, our holistic wellness and body care products are handmade to order using natural, earth-derived ingredients. Each product is intentionally formulated to nourish the mind, body, & spirit—honoring both ancient traditions and modern self-care rituals. Rooted in love, wellness, and sustainability, we believe that true beauty begins within and is nurtured through conscious care.
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